Frequently Asked Questions
Everything you need to know about shopping with Neerus
What is the standard delivery time for my order?
Domestic orders typically arrive within 5-7 business days, while international shipping may take 10-15 business days depending on your location and customs processing.
How can I track my shipment?
Once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's portal to monitor your package in real-time.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags intact. You can initiate a return or exchange request through our 'Returns Portal' on the website.
Do you offer customization or tailoring services?
Yes, we provide custom stitching services for our ethnic wear collection. You can select the 'Custom Stitching' option on the product page and provide your measurements.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most domestic pin codes.
How do I ensure I am choosing the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements with a well-fitting garment you already own.