Returns & Exchanges
At Neerus, we strive to ensure you love your fashion choices, but if you are not completely satisfied, we offer a seamless 7-day return and exchange policy on all unworn items with original tags. Our goal is to provide a stress-free shopping experience that guarantees your satisfaction with every purchase.
Initiate Request
Log in to your account, navigate to the 'My Orders' section, and select the items you wish to return or exchange within 7 days of delivery.
Quality Inspection
Ensure the garment is in its original condition, unwashed and unworn, with all designer tags and packaging intact for a successful approval.
Schedule Pickup
Once your request is authorized, we will arrange a complimentary reverse pickup from your registered address within 24 to 48 hours.
Receive Refund
After the item reaches our warehouse and passes quality checks, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing